The Kroger Company Reviews

Called to voice my opinion about the new fence/gate system, they have put in. On top of the armed security guard at every door.

My opinion is they should not attack us. The normal shoppers who come there multiple times a week. And spent thousands of our hard earned money, yearly. I called to tell them that I am pretty much done shopping there and they will no longer get my family's business.

I said that they should go after our government who is allowed the theft and nonstop of the thieves to thrive and to quit attacking us family people. It is not fair that we have to go to a store with our children and get checked out by an armed security guard inside a gated fenced area. The manager on duty told me Kroger will survive in a real snotty way. She said they don't need my business.

I am absolutely appalled at their practices and how I was treated by the so-called manager named Kimberly!!! I hope more people in Puyallup call and complain, or just quit shopping here.

Hi, I have a pressing issue and I cannot afford to wait up to ten business days to get my social security retirement benefit money back! I am 63 & I use the delivery grocery services in Omaha Nebraska, Baker's grocery store.

I purchased groceries on May 18 . My receipt online was for $61 dollars. I've never had any problems with the dollar amount charged for my debit purchases @ Baker's before this incident. .

@ least not until I discovered that I barely have enough money to live on for a week! I called the customer service # as soon as I discovered the discrepancy to ask for a reimbursement of the $363 that was taken out of my account. I was put on hold 4 times, & with out an explanation as to why this happened, or how? And not even an apology for the hardship this is causing me!

The man I spoke to didn't seem like he understood what I was talking about, and seemed pretty much unconcerned. A few times I had to ask if he were still on the phone? This is an emergency situation for me! I have utility bills that are processed electronically through direct express!

This customer support person finally after the 4th hold, came on the line & told me a different amount that Baker's charged than what my bank statement has shown .This person told me they would reimburse $234 in 5-10 business days! WTH?!! I am out $363 & Direct Express can't do anything unless I don't receive the reimbursement, then I would have to file it as fraud, & that would take 60-90 days to dispute! I did not create this situation!

But Iam certainly the victim for whatever reason , I'm considering getting a new debit card, because I simply don't know if my card # was hacked! I want my debit card reimbursed ASAP! I think the payment could be expedited in this set of circumstances. I'm facing added fees for payments not being able to be processed!

So I need this taken care of way sooner than that 10 day time frame! I have been a boost member for 7 months & more often than not, My items that I placed an order for are mysteriously cancelled for no reason! I know I don't cancel anything, but I never get any explanation. Recently, I ordered 4 banana's and received only one that was almost too ripe!

Why? Where are the so called shoppers or pickers getting the orders from? Doesn't make any sense! So I want to opt out of this membership as well.

This latest incident is too much for me to trust in this service anymore. Please! Can someone help me get my money reimbursed sooner? Thank you!

Best regards, Janice Kent. Case # 6961**** per customer SVC.

After my 6:25am grocery shopping this morning, at my usual (over 30 yrs) Fred Meyer store in Shelton, Wa., I am going elsewhere. Keep your shelves stocked with what people buy, but quit shoving them in our face and blocking our way up and down the aisles!!!

The recent decision to do additional displays sticking out in the aisles makes it extremely difficult! Makes it a single cart aisle every few feet and in some instances, impossible for a handicap person riding a store cart. Not only are we suffering from outrageous increases, like $5 for box of Wheat Thins, but now you make it even more difficult for us to even access your products. I consider myself a courteous, friendly shopper but this morning I could not leave the store without voicing my frustration with mgmt.

What you are doing is forcing people to order online. And by doing that, all the spontaneous items I normally would buy, will not be purchased. Consequently, one spends less! So, are you really winning this inflation battle?

I live on Social Security, so I will be taking my business elsewhere.

Somewhere that is more shopper friendly!!! Signed a very disgruntled senior citizen in Washington state.

Sondra Apukka